Everyday NLP Diary

Preferred representational systems

I am not sure if it is because some people think they are simply artistic but I do hear quite a few people telling me how they are really visual. Sometimes, they are - fair enough - and more often than not, their whole demeanor points to another representational system.

The question is, I have to feel confident in my own sensory alignment and will continue to build rapport with what I notice in the other persons behavioour (it’s all about utilization right?), but I wonder about their own assessment and whether it is wishful thinking or worth bearing in mind when communicating.

Another of life’s small experiments I guess.

Tags: Rapport

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Mirroring phrases

A simple one that I notice a lot, the mirroring of specific phrases and words - great for rapport building.

I just had an e-mail reply from a colleague, mirroring one of the corny phrases I use a lot “no problemo”, following a nice e-mail I had sent thanking them for helping me out today.

I remember a colleague in a sales meeting that kept mirroring the words the client was using. Our client called marketing speak “propaganda” so my colleague used this back in conversation and rapport was built.

That said, like any rapport, it needs to be in context, not over-familiar too soon. Before you know it (if rapport is building) you will be mirroring more than words…

Tags: NLP at Work, Rapport

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